Tuesday, November 27, 2007

I'd like to introduce you...

To my friend Dell.

I got a phone call a few minutes ago - "This message is for Stephanie S, This is Dell. Your notebook has been repaired, and is being sent back to you by way of DHL. Your tracking nunmber is..."

Holy wow!
So not only do they pay for my shipping in the first place - via second day AIR, they fix my notebook at no charge, and then have it sent back to me in less than a week!
I tracked with DHL, it's due for delivery tomorrow. Tomorrow, folks!
I sent it in on Friday, and they will deliver it on Wednesday!

This is where I say holy moly - that's a hell of a customer service those folks have - not only their timeliness of fixing my machine, but their website has detailed info on how to upgrade the hardware - they walk you through the whole process.

I am thrilled with them.
Hot damn!


Lerend Zonder School said...

Whoo Hoo!! I'm very happy for you:)

whimsigal said...

WOW! That is great!!

Was this a new computer still under a warranty or had you had it for a while?

I can't believe the turnaround time on that repair. How insane!

Sitting here clapping for joy because you will be "whole" again, computer-wise.


Stephanie said...

Julie - I Know!

Evie - it was still under warranty, I'm sure, but I have no "replacement plan". I'm quite sure that apple juice isn't covered! :)
You and me both (happy to be 100%). I called Eric at work first thing, and he was thrilled, too, saying "I can see pictures of my babies again on the blog!" :)
Super thrilled am I!

KMDuff said...

Yay! I'm glad they've improved their customer service and you're getting your comp back. :)

I had a horrible experience with Dell a while back and have refused to touch their comps since then. Glad they are improving, but even more glad your comp is on its way home. :)