To my friend Dell.
I got a phone call a few minutes ago - "This message is for Stephanie S, This is Dell. Your notebook has been repaired, and is being sent back to you by way of DHL. Your tracking nunmber is..."
So not only do they pay for my shipping in the first place - via second day AIR, they fix my notebook at no charge, and then have it sent back to me in less than a week!
I tracked with DHL, it's due for delivery tomorrow. Tomorrow, folks!
I sent it in on Friday, and they will deliver it on Wednesday!
This is where I say holy moly - that's a hell of a customer service those folks have - not only their timeliness of fixing my machine, but their website has detailed info on how to upgrade the hardware - they walk you through the whole process.
I am thrilled with them.